FAQ
Why should I use a virtual dental receptionist instead of a traditional employee?
Using a virtual dental receptionist offers several key advantages over hiring a traditional in-house employee, particularly in terms of cost savings, efficiency, and flexibility.
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First, cost savings are substantial. A traditional receptionist typically costs between $40,000 and $60,000 annually, including salary and benefits. In contrast, a virtual receptionist service with us will cost you less than half of a traditional receptionist. This results in annual savings of up to 50-70% compared to an in-house hire, while still providing comprehensive administrative support.
In addition to financial benefits, a virtual receptionist dramatically improves operational efficiency. They can manage up to 100 calls per day, ensuring no patient inquiries go unanswered and appointments are smoothly scheduled. Also, with our virtual receptionists sending appointment reminders and follow-ups, you’ll see a reduction in no-shows by up to 30%, leading to a more predictable and optimized schedule. This level of support helps reduce bottlenecks and improves the overall flow of the practice.
Moreover, virtual receptionists free up your time, allowing dental professionals to save an average of 10-15 hours per week by offloading administrative tasks such as appointment scheduling, patient follow-ups, and handling general inquiries. This extra time can be reinvested into patient care, allowing you and your team to focus on what you do best—delivering excellent dental services.
What training do your dental virtual receptionists have?
Our dental virtual receptionists receive specialized training from experienced dental professionals with over 10 years of industry expertise. This training goes beyond generic receptionist skills and is tailored specifically to the unique needs of dental practices. From understanding dental terminology to managing appointment scheduling and patient inquiries, our virtual receptionists are equipped to handle the nuances of dental office operations. This focus on dental-specific training ensures that they are fully prepared to provide knowledgeable, professional support, setting us apart from general virtual receptionist services.
What types of dental practice management software are your virtual receptionists equipped to use?
We can integrate with most popular dental practice management software, such as Dentrix, Eaglesoft, OpenDental, and others. This allows seamless management of your scheduling, patient records, and communications.
Is your service HIPAA compliant and PHI secure?
Our Dental Virtual Receptionists are all HIPAA-trained and we highly encourage our clients to sign Business Associate Agreements with their respective virtual receptionist(s) to ensure HIPAA compliance.
For PHI + HIPAA security, we ensure the following:
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When integrating with a dental clinic’s technical systems, our staff verifies that the computer hardware and anti-virus software comply with our requirements. All data exchanges between our virtual receptionists and your office systems are encrypted and conducted over secure servers, ensuring PHI is fully protected.
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We keep detailed audit logs of all actions taken by our virtual receptionists regarding patient data. This helps monitor compliance and allows for regular security audits to ensure all protocols are being followed consistently.
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Our receptionists have role-based access controls, so they only have access to patient data on a need-to-know basis.
Will I need to change my current office systems to use your services?
No, our virtual receptionists are trained to work with your existing systems. There is no need for you to change your practice management software. We’ll work with what you already have in place.
How much can I save by using Receptiv?
Compared to a traditional in-house receptionist, which can cost between $30,000 to $60,000 annually including salary, benefits, and overhead, our virtual receptionist services will provide you with annual savings of up to 50-70%, allowing oyu to reinvest those funds back into your practice.